TERMS AND CONDITIONS

In this Terms and Conditions policy, The Wellbeing Nutritionist, Sarah Weaver, is also referred to as the “Coach”, “Company”, “I”, “me”, “we”, or “us”. The term “You” refers to the user, client, attendee, or customer.

Our Services

The services provided by The Wellbeing Nutritionist (Sarah Weaver) are not a substitute for medical attention, diagnosis, therapy, counselling, or treatment. Sarah Weaver is a Holistic Therapist, Health Coach, and Nutritionist, and does not provide psychotherapy or counselling services. Services may be delivered online, by telephone, in groups, or face-to-face.
Results and outcomes from any of our services will vary between individuals, and therefore, no specific result can be guaranteed.

Confidentiality and Data Protection

The Wellbeing Nutritionist, Sarah Weaver, treats all personal information as private and confidential, in full accordance with UK GDPR and the Data Protection Act 2018. Your personal information is used exclusively by Sarah Weaver and will not be shared with any third party unless legally required to do so. For further details about how your data is collected, used, and protected, please see our Privacy Policy

Booking
Appointments for all of the services we offer are subject to availability and must be scheduled by contacting us directly or booking online.

Cancellation Policy

We reserve the right to refuse or terminate treatment or service. Full payment will be required in such cases, and no refunds will be given. Situations that may lead to refusal or termination of treatment include you being under the influence of drugs or alcohol, you with holding relevant information, inappropriate or sexual behavior, or posing a risk to the therapist. We also reserve the right to decline treatment, service, or retreat if it is deemed unsuitable due to the client's medical or other conditions affecting health, safety, or well-being.

In the event of The Wellbeing Nutritionist, Sarah Weaver being unable to carry out any service due to unexpected circumsances, we reserve the right to cancel appointments and events at short notice, and a refund of any amount already paid by you will be given if we are unable to reschedule.

Coaching (Please see below for terms and conditions)

Full payment for the group coaching programme must be received prior to the first session. Refunds are not available once the programme has commenced, except at the discretion of the Coach. Participants are responsible for attending all scheduled sessions. If a session is missed, it may not be repeated, and no additional refund will be provided. Rescheduling of group coaching sessions is not permitted. Participants are responsible for attending all scheduled group sessions. Payments for group coaching are non-refundable.

For 1:1 coaching, sessions may be rescheduled if at least 48 hours’ notice is provided. Requests made with less than 48 hours’ notice cannot be accommodated. Full payment for 1:1 coaching must be received prior to the first session. Payments for 1:1 coaching are non-refundable once coaching has commenced. All payments are non-transferable unless agreed in writing by the Coach. The Coach reserves the right to update or amend scheduling and payment policies, with reasonable notice to participants.

Events

A deposit is often required to secure your place on retreats, events or training facilitated by The Wellbeing Nutritionist.

All retreat, event & training deposits are non-refundable.

Unless otherwise stated, full payment for events is due one week before the start date and is non-refundable once paid.

Confidentiality

All information shared with us is strictly confidential and will not be disclosed without your consent. However, there are certain exceptions to this confidentiality. If there is a legal requirement to report harm to yourself or others, or if there is suspicion of abuse or illegal activity, Sarah Weaver is obligated to report this information. The commitment to confidentiality applies both to Sarah Weaver and to you as the client, ensuring that all discussions remain private within these boundaries. All discussions within group events or group coaching sessions are also bound by the same confidentiality guidelines.

Payments
The payment methods we accept include cash, BACS, and third-party payment services including but not exclusive to; Stripe, Eventbrite, and BookRetreats. We do not hold responsibility for any payments made by you in error, or by third party services.

Car Parking
Free car parking is usually available, but vehicles are parked at the owner's risk.

Transform and Heal

Coaching Terms and Conditions

1. Nature of Coaching Services

Coaching services provided Coach (Sarah Weaver) are intended for personal development purposes and are not a substitute for professional mental health care, medical care, or any form of therapy.

2. Personal Responsibility

Coaching clients are fully responsible for thier own well-being during periods of coaching with The Wellbeing Nutritionist and thereafter, including all decisions and actions clients chose to take. Participation in coaching does not guarantee specific results or outcomes. To the extent that coaching involves career or business-related topics, the Coach does not guarantee increased clientele, profitability, or business success.

3. Group Setting and Confidentiality

Group coaching involves participation by multiple individuals and confidentiality within the group is based on mutual trust and respect. While the Coach agrees to maintain confidentiality as described herein, the Coach cannot guarantee the behavior or confidentiality of other participants.

4. Coach Confidentiality and Legal Exceptions

The Wellbeing Nutritionist, Sarah Weaver, will protect personal information as confidential unless they have written consent to disclose it. However, confidentiality is limited in the following circumstances:

If I information indicating abuse or neglect of a child, elderly person, or dependent adult is disclosed.
If a client discloses an intention to harm themselves or another person.
If the Coach is required by law or court order to provide information or testimony.

In such cases, the Coach will take the necessary actions and comply with applicable legal obligations.

5. Use of Technology

The use of electronic communications, including email, text, telephone, video conferencing, and other technologies, may not be entirely secure. Accordingly, participants acknowledge and accept the inherent risks associated with using these methods for coaching purposes.

6. Refunds and Cancellations

All payments made for coaching programmes are non-refundable once the programme has commenced. If there is a withdrawal prior to the start date, any refund or credit will be provided only at the discretion of the Coach.

7. Intellectual Property

All programme materials, resources, and session recordings are the intellectual property of the Coach and are provided solely for the personal use of participants. Participants must not reproduce, distribute, or share any such materials, in whole or in part, without the prior written permission of the Coach.

9. Session Recording and Use of Likeness

Group sessions may be recorded for the benefit of participants. These recordings will not be shared publicly but may be shared with other participants. By taking part in the programme, participants consent to being recorded and grant the Coach limited rights to use such recordings solely within the context of the programme.